Frequently Asked Questions (FAQ)

What kind of products do you sell?

All our listings are digital crochet patterns (PDF downloads).
We don’t sell physical items — instead, you’ll receive detailed instructions and step-by-step photos to help you create your own handmade pieces at home.

How do I download my pattern after purchase?

After your payment is confirmed, you’ll receive an instant download link by email.
You can also find your purchased files anytime in your account under “Purchases and Reviews.”

Can I share or resell your patterns?

All KokoCrochet Atelier patterns are for personal use only.
You may sell finished items made from our designs in small quantities, but reselling, redistributing, or copying our patterns (in full or in part) is strictly prohibited.

Do you offer refunds or exchanges?

Because our products are digital downloads, we unfortunately can’t accept refunds, returns, or exchanges once the files have been delivered.
However, if you encounter any issues or need help with a pattern, please contact us — we’re always happy to help!

How can I contact you for support?

If you have any questions about your purchase or need crochet assistance, please email us at hello@kokocrochet.com.
We’ll get back to you as soon as possible — usually within 24 hours.

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